Sr. IT Operations Analyst (São José dos Campos)

Requisitos

• Experience in IT Operations, NOC, Service Management, Infrastructure Support, or Major Incident Management
• Proven experience managing high-impact production incidents within global, enterprise-scale environments
• Strong analytical problem-solving, stakeholder communication, and project coordination abilities
• Deep familiarity with cloud/on-premise environments (servers, networks, databases), monitoring tools, and ITSM platforms (e.g., ServiceNo..
• Experience implementing and supporting complex business systems and technology solutions

Desejáveis

• Bachelor's degree in a related field and relevant professional experience
• Familiarity with ITIL, COBIT, Lean, Six Sigma, Kaizen, or other process improvement frameworks