Technical Implementation Specialist

Requisitos

• At least 1 year of professional experience in a technical, software, SaaS, healthcare IT, customer support, implementation, or related en..
• Strong written and verbal English communication skills, with the ability to interact professionally with clients, technical teams, and ex..
• Basic understanding of software applications, system integrations, data exchange, and file-transfer concepts
• Comfort working with structured data, spreadsheets, text editors, and common file formats such as CSV, XLS, and XLSX
• Strong troubleshooting and analytical skills, with the ability to investigate discrepancies, identify potential solutions, and escalate i..

Desejáveis

• Experience with electronic medical record (EMR) or electronic health record (EHR) systems, healthcare IT platforms, or laboratory workflows
• Familiarity with HL7 messaging standards, SFTP configurations, and SaaS integrations
• Experience using Salesforce, Zendesk, or similar customer relationship management and ticketing platforms
• Previous experience coordinating implementation projects involving external vendors, clients, healthcare providers, or technical teams
• Familiarity with software testing, quality assurance procedures, and technical documentation practices