Customer Support Agent

Requisitos

• Customer support experience: Proven experience in a customer service or support role, managing high volumes of inquiries across multiple..
• Strong written communication: Excellent writing skills, with the ability to communicate clearly, professionally, and empathetically while..
• Complex issue resolution: Demonstrated ability to investigate and resolve escalated cases, remain composed under pressure, take ownership..
• Customer support tools: Hands-on experience with platforms such as Zendesk, along with familiarity with ticket management systems and str..
• SLA and KPI awareness: Understanding of service-level agreements, response-time expectations, performance indicators, and ticket prioriti..