Customer Experience Manager

Requisitos

• 3+ years experience in a customer experience role, professional services, or customers relationship management
• Knowledge of customer experience methodologies and best practices
• Experience with CRM systems and customer feedback management platforms
• Strong analytical skills with experience in statistical analysis and reporting
• Excellent written and verbal communication skills

Desejáveis

• Proficiency in survey platforms (Qualtrics, SurveyMonkey, etc.) and data visualization tools
• Working knowledge of AWS cloud offerings and solutions
• Knowledge and understanding of cloud industry trends and new technologies
• Data analytics basics
• viewing customer feedback data and proposing process changes
• Entry or mid-level cloud certification, e.g
• AWS Cloud Practitioner