Customer Success Manager

Requisitos

• 3+ years of experience in Customer Success, Account Management, or a similar customer-facing role, preferably in B2B SaaS
• Experience managing the customer lifecycle, including onboarding, adoption, retention, and renewals
• Strong business acumen and ability to understand customer goals and identify opportunities and risks
• Excellent communication and stakeholder management skills across both technical and business audiences
• Strong organizational skills and ability to manage multiple customers and priorities simultaneously

Desejáveis

• Experience with enterprise customers, global brands, publishers, media, sports, or creator-focused businesses
• Experience with SaaS, MarTech, AdTech, Creator Economy, or AI products
• Experience with Salesforce or other CRM platforms
• Technical curiosity and familiarity with APIs, integrations, and web technologies
• Experience building Customer Success processes or playbooks in a startup environment