Sênior · 19/10/2026
Senior Customer Service Lead & Trainer
Pavago · Remoto, Full-time · Mexico; Colombia; Brazil; Costa Rica
Salário Salário não informadoCriar conta pra se candidatar
ModalidadeRemoto, Full-time
LocalMexico; Colombia; Brazil; Costa Rica
Experiência10+ anos
ÁreaOutras
Plataforma da candidaturaWorkable
StackPerformance ManagementSaasSparkVoip
Requisitos
- 10+ years of customer service leadership or supervisory experience
- Experience managing remote or offshore customer service teams
- Excellent written and spoken English communication skills
- Experience using customer service platforms, ticketing systems, VOIP tools, and communication software
- Strong coaching, mentoring, and performance management skills
Desejáveis
- Experience supporting U.S.-based customers
- Background in facility management, energy, SaaS, or technology-enabled services
- Experience in startup or high-growth environments
- Experience building or improving customer service training programs
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